A Letter from the Medical Director

Dear Families and Friends of Sto-Rox Family Health and Center and Hilltop Community Health Center


What a difference a few months make! Three months ago, we were right in the holiday season and most of us had never heard of a Coronavirus.  Now, it’s a time of uncertainty and anxiety – and yes – we feel the stress.  It is okay to be a little overwhelmed during this time.  It’s hard to stay isolated.  It’s tough to not know if we can get the food or supplies we want at the store.  It’s scary to think about becoming very sick.

However, we want to remind you that we are here for you. We have put some measures in place for both your safety and the safety of our employees, but your health is still our priority.  During this period, we will be encouraging our patients to avoid unnecessary trips outside of their home and therefore will be conducting more visits via telehealth.  We ask that you call prior to arriving at our office as we will be able to help in many instances over the phone.  We have “right sized” our operations and have TEMPORARILY closed the Hilltop site.  This is in an effort to conserve our supplies, our staff and also have a site that we know is clear of infection.  We understand that this may cause some inconvenience for our Hilltop patients, but we truly believe this is a temporary situation and look forward to being able to fully operate both sites normally again in the future.

We would also like to remind our patients and families how important it is to practice social distancing and respect the shelter in place order. We are committed to keeping you and your families safe, but we need your help.  Whenever you interact with others, let your children have playdates or go to the park, you are increasing the risk of spread.  Our united goal needs to be to slow and decrease the spread of this scary infection.

Lastly, I’d like to share some important numbers with you. Remember we are always here for you, but if you feel you need emergent mental health help please call ReSolve at 1-888-7-YOU-CAN.  If your home is not a safe place to stay secondary to domestic violence please call Crisis Center North at 412-364-5556.  Also the United Way is still serving people through their 211 help line.

We are in this together and will overcome. Remember, what a difference a few months can make!


Sara Silvestri, MD

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